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All of the following steps are located in the Edit User page accessed from the previous step. NET Framework 4.5 installed, UAC disabled, and all other documented prerequisites The steps below outline the process setting up the new user account in ShoreTel. Server 2008 will need SP1 applied. For this guide, I am using a fresh install of Server2008 with ShoreTel Server 14.2. The ShoreTel documentation is not quite complete, although overbearing, so the purpose of this guide is a quick and dirty to get a trunk up and running and provide you with the couple of little config bits that the ShoreTel documentation lacks.
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The correct Primary Phone Port selection is based off of the entry in Step 3. Set the User Group that makes the most sense in the ShoreTel setup. This setting does not effect the Tesira VoIP functionality, it simply helps in ShoreTel organization. Change the Access License to match what would be expected of the card in the current ShoreTel setup. The latter should be used if a Voicemail account will be created for the card.
The Tesira system must be running a configuration file that includes a VoIP block. The Tesira device must be running firmware version 3.8 or newer. Then select Any IP Phone.To access the VoIP web page, connect a computer to the VoIP network, open a web browser, and enter the IP address of the VoIP port. If successful, a login page will be displayed.If you do not see a login screen, ensure the following: If Extension + Mailbox was used in Step 3 select IP Phones for the Primary Phone Port. Then select SoftSwitch from the pull-down menu. If Extension Only was used in Step 3 select SoftSwitch for the Primary Phone Port.
Otherwise, set “DHCP” to “Disabled”, and manually enter an appropriate static IP Address, Subnet Mask, and Gateway for the Tesira VoIP endpointTo access the optional advanced network features, click the "Switch to Advanced" button.To write the settings to the VoIP card click on "Save Changes" and then "Apply Saved Changes". After the changes have been saved, you will be brought back to the login page.Navigate to the "Line 1 Setup" on the left side of your browser window and to the "SIP Config" tab. Leave “DHCP” set to “Enabled” if the Tesira VoIP will obtain an IP address automatically from a DHCP server. If VLAN is enabled, enter the correct VLAN ID. If the network uses an untagged VLAN or no VLAN, leave this value as disabled”. Under the Network window, set “VLAN” to “Enabled” if your VoIP network uses a tagged VLAN.
By default, only the Diffserv attributes are available. Otherwise, skip this step. If your network prioritizes VoIP traffic using Quality of Service (QoS), select the Quality of Service tab and enter the appropriate settings for your network. Set the Session Refresher field to UAS. Ensure that the Session timer is Enabled In the Proxy Address field, enter the IP address of the ShoreTel ShoreGear switch.
The VoIP interface will then briefly reboot, and start working based on the new settings. This will send the new settings to the VoIP interface. Once all settings have been added, save the changes by clicking "Save Changes".To send the changes to the Tesira VoIP interface, click "Apply Saved Changes". All other settings can remain at their default values in most cases. If you’re configuring two lines, select "Line 2 Setup" at the left of the page and repeat steps 4-11.
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